| Pricing |
Included$19.99/month Minimum Package. The first 2 retained tenant records are included; graduated tenant pricing applies as the portfolio grows. |
Official-source conflictFree plan: $0; Essentials: $149/year; Pro: $199/year. The same pricing page also publishes portfolio rates up to $349/$999 and contradictory door language. Treat the paid total as unresolved until checkout or a written quote confirms it.1, 2, 3 |
| Limits |
Usage-dependent Starter configuration supports 3 properties and 2 units. Storage is 1 GB pooled. |
Official-source conflictThe current pricing page contains conflicting flat-price, unit-band, and door-count descriptions. Confirm the applicable portfolio price at checkout or in writing.2 |
| Trial or guarantee |
Plan-dependentEligible new monthly and annual subscriptions include a 7-day money-back guarantee; offer terms shown at checkout control. Source |
IncludedThe $0 Free plan provides an ongoing entry point rather than a time-limited trial; a general money-back guarantee is not confirmed.1, 2 |
| Online payments and fees |
Not confirmed in reviewed public sources Local rent charges, payment records, and receipts are included. Public scope for generally available online ACH/card processing remains unconfirmed. |
Usage-dependentOnline rent collection is available. Free-plan transaction pricing is published as $2 for ACH and 3.49% for cards; Pro waives the ACH fee.2 |
| Listings |
Not confirmed in reviewed public sources Public listing-syndication scope remains unconfirmed. |
Included Rental marketing, listing syndication, lead tracking, and applications are included on the Free plan.2 |
| Tenant screening |
Not confirmed in reviewed public sourcesReviewed public pages do not document tenant screening as an included or optional workflow. Source |
Usage-dependent Standard screening is tenant-paid at a published $55 per screening.2 |
| Leases and e-signatures |
Not confirmed in reviewed public sourcesReviewed public pages do not document leases or e-signatures as an included or optional workflow. Source |
Official-source conflictCurrent public pricing and entitlement descriptions do not align cleanly on accounting and e-signature access. Confirm lease templates, uploaded-document signing, allowances, and plan gates in writing.2 |
| Vendor and maintenance |
Included Tenant repair intake, vendor assignment, and a restricted vendor web portal are included. |
Included Maintenance requests and tracking are included. Thumbtack professionals can be synced from outside the platform; Lula coordinated maintenance is $149/year where available, with repair charges separate.2, 6 |
| Tenant access |
Included Tenant web portal for the tenant-facing workflow. |
Included Tenants can use the portal for rent, documents, maintenance, and related rental tasks.4 |
| Owner access |
IncludedAn owner portal gives owners read-only reporting for assigned properties with monthly summaries and CSV export. Source |
Not confirmed in reviewed public sourcesA distinct owner-client portal for the DIY core workflow is not established by the reviewed public sources.2 |
| Accounting |
Usage-dependent Included reporting is scoped to local rental records rather than full general-ledger or tax accounting. |
Official-source conflictFree includes rent roll, while current public descriptions conflict on paid accounting entitlements and REI Hub positioning. Confirm the exact plan scope before subscribing.2 |
| QuickBooks and integrations |
Paid add-on Optional paid one-way QuickBooks Online add-on starts at $30/month per QuickBooks company. |
Not confirmed in reviewed public sourcesTurboTenant's current comparison material does not establish a direct QuickBooks Online connection; reviewed pricing describes REI Hub accounting.2 |
| Native apps |
Not confirmed in reviewed public sourcesPublic native iOS and Android app availability remains unconfirmed. |
IncludedNative landlord and renter apps are available for iOS and Android; TurboTenant's troubleshooting guide documents mobile-app requirements.5 |
| Support |
IncludedContact support for account access, billing, or technical help is documented. Source |
Plan-dependentHuman chat and email are published seven days a week, 8 a.m.-4 p.m. Mountain; paid-plan phone support is available weekdays. In-app messaging is listed on Free.2 |