| Pricing |
Included$19.99/month Minimum Package. The first 2 retained tenant records are included; graduated tenant pricing applies as the portfolio grows. |
Official-source conflictStarter is $15/month billed annually. The same official pricing experience also shows monthly Starter figures of $18 and $25 while its annual-discount wording conflicts. Growth is $35/month or $350/year, Pro $60/month or $600/year, and Business starts at $100/month with custom scope. Verify the checkout total.1 |
| Limits |
Usage-dependent Starter configuration supports 3 properties and 2 units. Storage is 1 GB pooled. |
Plan-dependent Unlimited properties and units are listed across plans, while active lease caps are 10 on Starter, 30 on Growth, 60 on Pro, and custom on Business.1 |
| Trial or guarantee |
Plan-dependentEligible new monthly and annual subscriptions include a 7-day money-back guarantee; offer terms shown at checkout control. Source |
IncludedA 14-day trial is published. The reviewed sources do not establish a general satisfaction or money-back guarantee.1 |
| Online payments and fees |
Not confirmed in reviewed public sources Local rent charges, payment records, and receipts are included. Public scope for generally available online ACH/card processing remains unconfirmed. |
Usage-dependent Online payments are included. Published tenant-paid ACH fees are $1.95 on Starter, $1.75 on Growth, and $1.50 on Pro; card pricing is 3.5% + $0.30.1, 4 |
| Listings |
Not confirmed in reviewed public sources Public listing-syndication scope remains unconfirmed. |
Paid add-onFree and premium listing workflows are published; distribution and premium placement depend on the selected service and listing partner.1, 2 |
| Tenant screening |
Not confirmed in reviewed public sourcesReviewed public pages do not document tenant screening as an included or optional workflow. Source |
Usage-dependent Screening is published at $40, with optional add-ons available in the screening flow.3 |
| Leases and e-signatures |
Not confirmed in reviewed public sourcesReviewed public pages do not document leases or e-signatures as an included or optional workflow. Source |
Plan-dependentE-signatures and lease-management tools are published, with access and capacity governed by plan and the active-lease caps.1 |
| Vendor and maintenance |
Included Tenant repair intake, vendor assignment, and a restricted vendor web portal are included. |
Included Maintenance requests are included. ServicePro supports service-professional workflows; maintenance boards and automatic assignment are listed for Pro and above.1, 2 |
| Tenant access |
Included Tenant web portal for the tenant-facing workflow. |
Included The tenant portal covers lease information, payments, maintenance, documents, and communication.6 |
| Owner access |
Included An owner portal gives owners read-only reporting for assigned properties with monthly summaries and CSV export. Source |
Plan-dependent Owner portal access is listed on Pro and Business.1 |
| Native apps |
Not confirmed in reviewed public sources Public native iOS and Android app availability remains unconfirmed. |
Included Native iOS and Android apps are available for landlords and tenants; TenantCloud also names ServicePro and Owner apps for their respective workflows.2 |
| Accounting |
Usage-dependent Included reporting is scoped to local rental records rather than full general-ledger or tax accounting. |
Plan-dependent Invoicing, late fees, and financial tracking are available; Pro adds bank reconciliation and advanced accounting.1, 2 |
| QuickBooks and integrations |
Paid add-on Optional paid one-way QuickBooks Online add-on starts at $30/month per QuickBooks company. |
Plan-dependentPro includes one-way synchronization from TenantCloud into QuickBooks Online. Reverse synchronization is not established by the reviewed help page.1, 5 |
| Support |
IncludedContact support for account access, billing, or technical help is documented. Source |
IncludedPhone support is published Monday-Friday, 9 a.m.-5 p.m. Central; tenant communication and messaging are also part of the platform workflow.1, 6 |