Terms of Service and EULA

These Terms of Service and End User License Agreement ("Terms") govern access to and use of Rentals369, a property management software-as-a-service platform for landlords, property owners, managers, tenants, vendors, and other authorized users. By creating an account, starting a subscription, accepting an invitation, or using Rentals369, you agree to these Terms and the Privacy Policy.

1. The Rentals369 service

Rentals369 provides software tools for rental property workflows, including landlord dashboards, property and unit records, tenant and applicant records, rent and lease tracking, maintenance workflows, document storage, tenant, vendor, and owner portals, vendor records, support tools, reporting, AI features, an Android app, an API, and optional integrations. Features may change over time as the service improves.

2. Eligibility and authority

You must be able to form a binding contract to use Rentals369. If you use the service for a company, property owner, management company, trust, partnership, or other organization, you represent that you have authority to bind that organization to these Terms.

3. Accounts and authorized users

You are responsible for the accuracy of the information you provide, the activity under your account, and keeping login credentials, API tokens, and trusted devices secure. You may invite users only when you have the authority to share the related property, tenant, vendor, document, financial, or account information with them. You are responsible for managing user access in your account, including whether tenants can use the support assistant.

4. End user license

Subject to these Terms and your active subscription or authorized invitation, Rentals369 grants you a limited, non-exclusive, non-transferable, revocable license to access and use the service, including the Android app, for your internal property management purposes. We do not sell the software to you, and you do not receive any ownership interest in the software, source code, design, workflows, trademarks, or other Rentals369 intellectual property. If you download the app from Google Play, Google Play's terms also apply to the download.

You may not copy, modify, reverse engineer, scrape, resell, sublicense, lease, timeshare, or create a competing service from Rentals369, except where the law gives you rights that cannot be limited by contract. You may not remove proprietary notices, bypass technical limits, or use the service to build datasets or models unrelated to your authorized property management use.

5. Subscription billing

Rentals369 is a paid subscription service. Pricing is shown before checkout and may include a base subscription, your selected active-tenant capacity, pooled storage, and optional paid add-ons or integrations. Inactive and historical tenant records do not use active-tenant capacity. Checkout and payment processing are handled through Stripe-hosted billing. By starting a subscription, you authorize recurring charges for the selected capacity and add-ons until you cancel. Monthly plans renew automatically at the end of each monthly billing period, and annual plans renew automatically at the end of each annual term, in each case at the then-current price for your selected capacity and add-ons. Cancellation takes effect at the end of the period already paid for, as described in Section 6.

6. Cancellation, refunds, and account access

You may cancel your subscription through the billing tools made available in the product or by contacting contactrentals369com. Cancellation stops future renewal charges but does not automatically refund charges already processed unless a refund is required by law or a written Rentals369 offer applies to your purchase. If a money-back guarantee or other refund term is shown at checkout, that specific offer controls for eligible purchases.

Monthly plans are billed month to month. Annual plans are billed upfront for the annual term. After cancellation, your data remains accessible for 30 days unless a different written offer, legal requirement, or account-specific arrangement applies.

7. Customer data

You retain ownership of the property, tenant, applicant, lease, rent, repair, document, photo, vendor, communication, and related records you add to Rentals369 ("customer data"). You grant Rentals369 permission to host, process, transmit, back up, secure, and display customer data only as needed to provide, support, protect, and improve the service, including through the AI features in Section 8 and as described in the Privacy Policy.

Rentals369 processes customer data about other people, such as tenants, applicants, vendors, and owners, on your behalf and according to your instructions. You are responsible for having the rights, notices, and consents needed to upload, store, sync, share, and process that data in Rentals369, including any notice the law requires you to give your tenants, vendors, owners, or applicants about the tools you use. If one of those people asks us about their information, we will refer the request to you and help you respond.

To help you, or to keep the service secure, authorized Rentals369 staff may open your account in a read-only support mode. These sessions are logged.

8. AI features

What they do. Rentals369 includes AI features that suggest, sort, summarize, and draft, such as repair suggestions, writing help for replies and repair notes, Email Sync sorting and summaries, a support assistant, maintenance briefs, a vendor job assistant, and tools that read inspection photos and vendor documents. The Privacy Policy lists each feature, the data it uses, and the few results that are applied or shown without a separate approval step.

Your inputs and outputs. Between you and Rentals369, you own the content you give AI features and the output they produce for your account. We use them only to provide the service to you. Rentals369 does not use customer data to train or fine-tune AI models, and AI features run on models Rentals369 operates. We will give account owners at least 30 days' notice by email before customer data is sent to an outside AI provider.

Your responsibilities. AI output can be wrong or incomplete, and it is not legal, tax, or professional advice. You are responsible for reviewing AI output before you send it, save it, or act on it, and for the settings that let some results apply without review, such as maintenance requests created from email. The support assistant is an AI assistant; to reach a person, create a support ticket.

Acceptable use of AI features. You may not use AI features or their output:

• to decide, score, or rank whether to rent to, renew, or evict anyone, to screen applicants, or to set rent;
• to create advertising, notices, or messages that state or suggest a preference based on a characteristic protected by fair housing or other anti-discrimination laws;
• to try to make an AI feature ignore its instructions, reveal other customers' information, or produce harmful content; or
• with content you do not have the right to use.

Availability. We may add, change, limit, or turn off AI features, and some are labeled as preview or pilot features. Some AI features can be turned off by a company admin, and others on request to contactrentals369com.

9. Acceptable use

You agree not to misuse Rentals369, interfere with the service, attempt unauthorized access, test security without written permission, upload unlawful or infringing content, abuse support channels, harass others, send spam, violate another person's privacy, overload the service through the API, share API tokens with people who should not have them, or use Rentals369 in a way that violates applicable law, including fair housing and consumer reporting laws, or another person's rights. We may suspend or terminate access for violations of these Terms.

10. Optional integrations and third-party services

Optional integrations, such as Gmail and other mailboxes, QuickBooks Online, DocuSign, screening partners, analytics, or other third-party services, may be subject to their own terms, fees, and privacy practices. You are responsible for connecting only accounts you are authorized to use and for reviewing third-party terms before enabling integrations. Rentals369 is not responsible for third-party services outside our control.

Applicant screening happens on the partner's service you choose, such as TransUnion SmartMove, RentSpree, Zillow Rental Manager, or Apartments.com. Rentals369 is not a consumer reporting agency, does not provide screening reports, and stores only the status of an application. You are responsible for your screening decisions and for duties that apply to them, such as adverse action notices under the Fair Credit Reporting Act.

If you use the API or webhooks, you are responsible for where you send data and for keeping tokens and webhook secrets secure.

11. No professional advice

Rentals369 is software. It does not provide legal, tax, accounting, insurance, financial, property management licensing, or professional advice. You are responsible for reviewing notices, leases, rent charges, late fees, accounting records, compliance decisions, and communications with the appropriate professional when needed. This includes anything an AI feature drafts or suggests.

12. Service availability and changes

We work to keep the platform available, secure, and useful, but no online service is guaranteed to be uninterrupted or error-free. We may update, suspend, limit, or change features when needed for security, maintenance, legal, operational, or product reasons. Features labeled as preview, pilot, or beta are provided as they are, may change or end, and may not be available to every account.

13. Ownership of Rentals369

Rentals369 and its software, names, logos, design, documentation, workflows, and related intellectual property are owned by Rentals369 or its licensors. You may send feedback or suggestions, but you agree we may use them without restriction or obligation to compensate you.

14. Disclaimers

The service is provided "as is" and "as available." To the fullest extent allowed by law, Rentals369 disclaims warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted operation, and error-free performance, and makes no warranty that AI output is accurate or complete.

15. Limitation of liability

To the maximum extent permitted by law, Rentals369 will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption. Our total liability for any claim relating to the service is limited to the amount you paid to Rentals369 for the service in the 12 months before the event giving rise to the claim.

16. Termination

You may stop using Rentals369 at any time. We may suspend or terminate access if you violate these Terms, fail to pay amounts owed, create risk for the service or other users, or use the service unlawfully. Sections that by their nature should survive termination will continue to apply, including payment obligations, customer data provisions, license restrictions, disclaimers, liability limits, and ownership terms.

17. Governing law and disputes

These Terms are governed by the laws of the State of California, without regard to its conflict of laws rules. Any dispute about these Terms or the service will be decided in the state or federal courts located in Los Angeles County, California, and you and Rentals369 agree to the jurisdiction of those courts. Either party may bring an eligible claim in small claims court instead.

18. Changes to these Terms

We may update these Terms from time to time. When we do, we will update the date above. If a change is material, we will provide additional notice where appropriate, and at least 30 days' notice by email for changes to how AI features use customer data. Continued use of Rentals369 after updated Terms become effective means you accept the updated Terms.

19. Contact

Rentals369 is based in Los Angeles, California 90026. For account, billing, privacy, legal, or product support, email contactrentals369com or visit our contact page.