What changed, month by month

Fewer clicks for every role, and vendor quotes

This work is finished and goes out with the next release.

• Today leads with the one item that needs action. Property and tenant records gather units, tenants, repairs, documents, and photos into tabs, and messages move to a two-pane inbox.
• Change a repair's status and vendor straight from the list. Reporting a problem or adding a tenant fits on one page.
• Tenants get a home page with their rent, repairs, documents, and property team, plus a Get help page that sends each kind of problem to the right place.
• Vendors can accept or decline a job, set a visit time, and submit or revise a quote. You review quotes in the work queue. A quote decision does not authorize work or send payment on its own.
• Work queue recommendations can be given an owner, and proposed actions such as marking a repair complete wait for an administrator's approval.
• Rent arrears, finance review, reports, repairs, and the tenants list load faster.
• Fix or smaller change: Editing a property no longer clears its notes, repair list filters and summary counts agree, and support replies are no longer lost while the page refreshes.

Property messages, pricing by active tenant, and repair photos from any phone

• Landlords and tenants can message each other about a property from a new Messages inbox. New messages also arrive by email, so conversations no longer end up spread across texts.
• Pricing now follows active tenants. Core is $19.99/month and includes the first 5 active tenants, then $1.50 each for tenants 6-20 and $0.75 each after that. Past and inactive tenant records no longer count. Annual billing is 20% off.
• Repair photos work from any phone, including iPhone HEIC photos, Live Photos, and bursts. Photos upload while the form is filled in, a request holds up to 30, and large phone photos no longer fail to upload.
• Reporting a repair takes fewer steps. The AI suggestion fills in the category and priority, the tenant list narrows to the property you picked, and landlords can log a general repair for a property without choosing a tenant.
• You choose which repair events reach each role, company-wide or per property: push and inbox, inbox only, or off. Residents no longer see repair comments unless you turn on Read repair comments.
• Optional AI helpers can read inspection photos, draft a turnover scope, read a vendor's compliance documents, and compare move-in and move-out condition reports. Vendors can receive an optional job packet. Every result is a suggestion you review.
• The work queue now recommends follow-ups on open repairs, compliance, documents, finance review, and onboarding. Act on each one or dismiss it.
• Overdue rent you bill in QuickBooks now appears in the Delinquency Worklist and Financial Copilot. The worklist switches between late balances and everything still open.
• Email Sync imports only mail from tenants by default, and you can widen that. You also choose who is notified when a request is created from an email.
• The tenant home page opens with a Next up list. Vendors see their assigned jobs grouped, with search and history. Adding a vendor is now a step-by-step form.
• Fix or smaller change: You get an email alert when your phone denies a sign-in you did not start. The two-factor "don't ask again" choice is remembered for each account, and support tickets are visible only to the person who filed them.
• Fix or smaller change: Welcome, new-request, new-tenant, and rent-increase emails no longer show raw HTML tags, and new-request emails include the request details. Sign-in pages scroll on phones, narrow screens no longer scroll sideways, single notifications can be dismissed, and settings pages link back to the main menu.

An assistant in support chat, email replies on tickets, and a new brand blue

• Support chat is now an assistant called Maya. It answers questions about your own account and points you to the page you need. It never files a ticket on its own; it prepares one and waits for you to press the button.
• What the assistant tells you follows your role. Company owners can ask about billing and subscription, managers cannot. Vendors see only the work assigned to them, and tenants only their own tenancy.
• Chat history is kept per person, so you can look back at what you asked. Long or idle conversations now continue in a fresh thread, where before they dead-ended.
• Reply to a ticket email from your own inbox and the reply lands on the ticket as a comment. Tenant replies do the same, so the whole thread stays in one place.
• AI writing help for landlords drafts and tidies repair notes and email replies, and triages new maintenance requests as they arrive. Anything it drafts waits for your review before it goes anywhere.
• Repair requests widened into resident issues. Categories are grouped by kind, and the form now asks only what needs deciding.
• Connected mailboxes are sorted for you, with a review queue for anything the system is unsure about and a live countdown to the next sync.
• QuickBooks invoices for a tenant now sit on the tenant's own record instead of a separate screen.
• The property page leads with what is pressing and shows rent payment status at a glance.
• The marketing site, the app, and the interface guide use a new brand blue. We chose it for contrast: it meets AA as a button fill and as link text, which the previous accent did not.
• Fix or smaller change: Notification settings moved into System Options, and that page now saves as you change it instead of waiting for a Save button.
• Fix or smaller change: The sign-in page fits the screen without scrolling, and phones no longer download the large dashboard image they were never shown.

Delinquency worklist, a faster way to sign up, and clearer integrations

• Landlords have a new Delinquency Worklist. It totals what is overdue across your portfolio and lists the tenants behind it, so chasing rent starts from one screen.
• Signing up is quicker. Guest pricing now offers an express start on the core plan at $19.99/mo that goes straight to the account step.
• Package cards now show what you save against buying the same add-ons separately: $6.00/mo on Essentials, $9.99/mo on Pro, and $19.99/mo on Scale. Annual billing shows its extra saving on the same card.
• The Command Center now has its own place in the menu, right after Today. Before, you could only reach it by typing the address.
• QuickBooks and Email Sync now show their connection and sync state where you manage them, so you can see at a glance whether a connection is working.
• QuickBooks tenant matching is cached and shows when it last refreshed, so opening the match screen no longer waits on a fresh lookup every time.
• Fix or smaller change: Removed a duplicate Subscription link from the Money menu. Company billing lives in your account menu, and that is now the only place it appears.
• Fix or smaller change: Fixed Getting Started appearing twice in the account menu.

Owner portal, rent ledger, field inspections, and phone sign-in

• Property owners get their own portal: a read-only sign-in limited to the properties assigned to them, with monthly rent, maintenance, and net cash summaries. They can download a monthly summary (CSV) that leaves out tenant contact details.
• Each tenant has a rent ledger covering charges, payments, and late fees, with a printable receipt for any recorded payment and a shared balance tenants can see.
• Rental units became records of their own. You can group units, assign residents to them, and convert older free-text units into structured ones.
• Added field inspections with offline-safe drafts and photo capture, plus unit turnover and work-order tracking for the gap between tenants.
• Added lease renewal tracking and a tenant onboarding checklist, so upcoming renewals and half-finished move-ins stop living in your head.
• Added compliance reminders for landlords, with per-item controls over what tenants and owners can see.
• Added optional DocuSign e-signature, applicant screening handoff, and read-only API access with tokens for connecting your own tools.
• Added the mobile API behind the Rentals369 app, including one-tap phone approval sign-in.
• Card payments for your own subscription now run through Stripe in-app.
• Fix or smaller change: Moved browser assets onto our own servers and pinned their versions, so pages no longer depend on an outside CDN staying up.